Try each step below until you find one that works:

1. Connect to the network using a wired connection. Wireless may not work well.
2. Click the Options button and choose a different item from the connection options list.
3. Your network may not permit streaming media. Many corporate networks have this policy. If you suspect this is the case, click the Options button and choose Listen via telephone (if available), or try watching this webcast from a different Internet connecction.

You may be experiencing heavy network traffic. If it is buffering, it is usually better to wait until it starts playing again. Conversely, if you refresh the page, you're more likely to miss part of the presentation. Other items to try if buffering continues:

• Close other applications that may be using the network (email, other browser windows, etc.).
• Connect to the network with a wired connection (do not use wireless)
• Click the Options button and try another connection option.

Try each step until the audio is loud and clear:

1. Double-click the icon, in the lower-right corner of your screen, and slide both the "Volume Control" and "Wave" volumes up:
   
2. Try listening with headphones or external speakers.
3. If you're listening to this webcast near other people that are also listening to it, we highly recommend using headphones. The audio will not be in sync between different computers and you may find that disruptive.

This media content is not password-protected. Therefore, the prompt you're getting is probably for your "firewall" or "proxy" username and password.

If you work for E&Y, and you're accessing this webcast from an E&Y office, the media may only be available as audio. Otherwise, click the Options button and select a different item from the list.

The sound comes over the Internet into your computer. Therefore, you will need a sound card and speakers or headphones attached to your computer to listen to the webcast. If a teleconference option is available, it will be listed when clicking the Options button.

Many corporations restrict access to streaming media on their internal networks to prevent network congestion from the high-bandwidth requirements of streaming video and audio. If you know or suspect that your network is configured this way, try viewing this webcast from your home Internet account.

It takes a little time to establish the connection to the video server and begin streaming the video. We've noticed a 5 to 15 second delay, depending on how fast your connection to the Internet is. Wait a few seconds to give the video stream time to load.

If you don't already have Windows Media Player or Real Player installed on your machine, you can download them from these locations:

Microsoft Windows Media Player

Real Player